The complete drive test which takes an hour or more and is supposed to detect bad sectors says complete test failed. Ive been having some problems doing a backup of my mac with time machine it gives me a message like time machine could not delete the backup disk image. Western digital tech had me use disk management my computercomputer management to reassign the my book drive from f. No matter what computer you plug it in to you get the same. Click disk drives and check if there is a yellow exclamation mark with wd hard drive disk device. Western digital my book live user manual pdf download. It can recover data even if the file system is corrupt. The solution to recover our data from wd hard drive, you should fix the wd hard disk recognized and detected on the computer. So i decided to update my firmware today, which went by without a hitch, but i still cant access the backups link my the mybooklive portal it complains about network connectivity or something. Take the guesswork out of choosing the right ssd for your workload or application. On this page, we will offer the quick fixes to help you solve wd hard drive not. Gillware can get your data back from a failed dst situation. Click on the wd external hard drive and then press on next option to initiate. Performance benchmarks western digital my book 8tb and.
This video will show you the contents of the wd mybook high capacity home network back up drive. The icons for wd security, discovery and backup are on my desktop. Resolved western digital external drive, read diagnostics. This article explains how to perform a backup to a my cloud, wd sentinel or my book. Hard drive bad sectors found by wd data lifeguard but not by chkdsk. Read speeds up to 2000mbs to decrease load times and get you into the game faster. Western digitals mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. Missing driver western digital my book microsoft community.
The first gave issues accessing folders under time machine and failed a complete drive test. Short dst failed the long and short of it gillware. Also i will show how to connect it to you system and how to start your. Wd mybook unboxing and installation tutorial youtube. Smart check is ok,already performed thorough disk checkchkdsk r. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. The my book live duo brings a lot to the table, expanding on all of the great features of the original my book live, as well as increasing capacity or data redundancy through two drive bays. The complete test drive fails, sometimes after 10% sometimes it passes to 20 or 30%, then i see a red message complete drive test failed.
My book live user manual utilities settings on the utilities tab, you can test the network drive and get diagnostic information, restore the drive to factory defaults, reboot or shut down the drive, and import or export a configuration file. So here you go, the steps required to disassemble a newstyle western digital my book drive enclosure. Another call to wd tech support, this time with someone more. The software is easy to setup, the web interface is designed beautifully and looks great, and the mobile apps available for both ios and andriod are very.
If it is, right click wd hard drive, choose properties and click update driver under driver tab or click on uninstall. The result of a quick drive test is a pass or fail evaluation of the drives. If your product is not listed above, please visit the product page. This morning, wd my passport suddenly became inaccessible, couldnt be detected by my computer. Popular as wd hard drives are, they disappoint users sometimes. Problem with my external wd 1tb my passport hard disk. Stop using the drive further and get into data recovery mode. Recently i discovered that these discs suffer a number of problems with no official solution from western digital. Is there a possible way that can help me to repair the. Western digital my book duo recovery hard drive data. Lifeguard diagnostics will test internal hard drives contained within a wd my. Here are a couple similar issues along with some tips to try. The first segment gives the write speed, while the second one.
Wd my book studio 2 tb firewire 800 external hard drive. Problem installing western digital my book and element 2tb. View and download western digital wdbaac2500ach my passport elite user manual online. Complete backup my book desktop storage comes equipped with wd. Fix and repair wd my passport ultra not detectedshowing. Few easy steps to restore files from a failed wd passport external hard drive. How to fix western digital caviar green bug this information will be of interest to all those who use hard drives western digital caviar green range. It refers to an analysis your computer hard drive performs on its own performance. This shopping feature will continue to load items when the enter key is pressed. Download wd quick formatter to reformat wd external hard drive to ntfs, fat32, etc in windows 1087. The western digital my book studio external hard drive has 2tb of storage that works out of the box with your mac os x leopard or snow leopard machine.
Once the test passed, we opened our wd my book 8tb in a manner that is not very gentile. Book premium ii and wd my book pro edition ii storage system. Wd my passport 1tb quick drive self test failed wd. My passport studio wdbaac4000ach, wdbadb5000axxx, my passport studio wdbadb5000a series.
It is easy to return a failed drive in the first day or two while still in its external enclosure. Have you tried accessing the drive on a different computer. How to get an rma to replace a defective product, obtain a power supply, or usb. Im sorry to hear about your massive movie collection. The sounds made by failed hard drives and what they mean. A long or short dst failure is a sign of hard disk failure. Western digital cable test failed ssds, hard drives. Purchased brand new 1tb western digital my passport drive external usb. Each time it passes drive status check and quick drive test. Why isnt my wd my book external hard drive being recognized.
Download wd quick formatter to format external drive in. Then, you can restart computer to see whether the wd hard drive is recognized by windows 10. In order to navigate out of this carousel please use your. Page 1 of 3 western digital hard drive failed life guard test, what does it mean. If you have a wd mycloud or mybook live nas, you can connect to it via ftp to transfer files much faster than the normal windows explorer network transfer.
I recently needed to removed the drive from a western digital my book external usbesata drive enclosure. You will first need to decrypt the drive using the western digital utility and then use something like getdataback data recovery software free demo available. Here is a real case about quick drive test failed on wd passport. Try wd advanced format utility alternative easeus external hard drive formatter to format disk while wd external drive format failed with wd quick formatter tool. If the drive itself has failed, and not the enclosurecircuit board, you must perform data recovery on the drive and enclosure as a pair. Your my book pro device and the wd drive utilities software are compatible with the. Amazon quickly sent a replacementwhich again failed the complete drive test at around 30%. Western digital hard drive problems and data recovery. Western digital my book troubleshooting, repair, and service manuals.
Solutions to wd drive utilities quick drive test failed. The result of a quick drive test is a pass or fail evaluation of the drives condition. While these sounds are commonly encountered with failed 3. If any of the tests fail, including the quick test, replacement of the drive may. Guide to recover files from failed western digital. Western digital external hard drive problem techspot forums. Wd my book essential short drive self test failed any. Status code 04 unknown failed test element, failure checkpoint 96 unknown test smart selftest did not complete on drive 4. This is my second my book my first one is a 1 tb yes that old. This article explains how to login using when using my cloud home, my cl. We used a pocket knife, but a forum member stereodude recommended this automotive dash. Just a quick question about going forward from here with a new external usb hard drive. Diagnostic run diagnostic test if you are having problems with your drive.
Western digital hard drive failed life guard test, what. This answer explains how to install a my cloud device on windows or mac osx. Western digital mybook drive lock encryption failure and. The needed files were copied successfully and approximately 48 hours later the drive failed. Western digital my book opening the case removing the. Targeted read test and smart short self test failed. This means that if any single drive fails or becomes unstable. The capacity and performance to help your data thrive. The wd hard drive failed to show up on my pc and i couldnt access saved data either. Using hard drive sentinels report, i sent the information to western digital even though the drive was technically out of calendar warranty since there were so few hours. I rand both a quick test and the extended test and both failed.
Then launch this software and select recover drives option from the main screen figure 1. Western digital wd provides various data storage solutions to help users capture and preserve their most valued data. The last time i did an update i had nothing but trouble fro then on. A line of external hard drives by western digital, styled after hardbound books. By default, your wd my book duo came in a raid 0 or striped configuration for capacity and speed. I purchased this after getting into digital photography and, unfortunately, after losing a lot of data on a portable hd which i dropped. Western digital s mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. If your computer does not have the complete care warranty, you would need to contact our expired.
Western digital my book is the best external desktop hard drive. Wd drive utilities is the software provided by wd which allows users to register the drive, set drive timer, run diagnostics, and perform a drive erase. Then connect the failed wd external hard drive to it. Run hardware diagnostics by following the below steps, and if the hard drive gives an error. With the drive constantly creating more and more bad sectors some or most of your data may already be corrupt.
The wd external hard drive not showing up on the computer, it means you cannot access to the drive to manager your data on the device. In our testing, the elements was about as quick as the 4 tb my book. The 8 tb version of the western digital my book offers reliability, fast transfer. I have the wd 3tb my book which i hope will be reliable for backup only. Products like wd my book, my passport and elements are favored by a lot of people. When i plug the usb cable in, windows recognizes that the device. How to solve my wd hard drive not recognized in windows 10. Drive heads stuck to platters this failure mode is much more common with the laptop 2. Its about 10 years old and has all my kids photos stored on it. Well share the top eight things to consider when selecting ssds. Unfortunately, this wasnt an obvious process and this excellent article by scott cramer didnt apply to the newer version 1 tb drive enclosure i have. You have made a sensible investment in a western digital my book duo drive for its powerful dual drive performance, and builtin protection but right now, none of that matters to you. When i run drive utilities test, smart test pass, but quick self drive test failed and complete drive test also failed.
Have you opened disk management through control panel administrative tools and checked to see if the drive is listed there, perhaps as offline. Data transfer speeds up to 800mbs ensure fast transfer of your information, especially when connected via the firewire800 port. This answer explains how to map assign a drive letter to a my cloud device on wind. I have a pc running windows xp pro sp 3 with about 3 ghz cpu speed and about 2. About 5% of drives fail in the first 18 months of use, with the failure rate. Available in various editions from essential, to premium to world edition. Anyway, when i hook it up to my computer, windows vista sees it, i can activate it, but when i go to format it, it says format failed to. Unlike some other people with this problem, my hard drive isnt showing up on my pc windows 7 or my husbands macbook air, and although it has a flashing blue light when plugged in, it isnt making that spinning sound, which has me worried it might be a gonner.
Testing a drive for problems using data lifeguard diagnostics for. I have a wd my passport ultra 1tb portable drive for storing movies, photos, and important personal files. To get started, choose the western digital brand youd like help with. I see there is a firmware and software update available. Seagate expansion desktop 4tb external hard drive hdd usb 3. Data center drives high capacity drives western digital. Hello everyone, i have a wd 500gb external hard drive that is not being recognized by my computer anymore. More than half of the disk is filled with valuble content i dont have any extra disk to back up all that data. If it cannot pass a selftest, it means that it is no longer capable of properly functioning. Accelerate applications, analytics and data access with western digitals broad portfolio of ultrastar hdds, ssds and memory extension drives. Hi, im having the exact same problem you are having with a western digital drive. Missing driver western digital my book i have two wd mybook storage devices. Quick drive testfail external drives for pc wd community. Wd 3tb my book for mac desktop external hard drive usb 3.
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